Last updated: 05/10/26
Welcome to Zenclik.
These Terms of Service govern access to and use of the online store www.zenclik.com, as well as the purchase of the products offered through it.
When making a purchase on Zenclik, the customer accepts these Terms of Service, along with the Returns and Refunds Policy, Shipping Policy, Privacy Policy, and other applicable policies of the store.
The online store Zenclik is managed by:
Owner: Gonzalo Alas
Address: Spain, Madrid, Avenida de Europa 25
Email: zenclikcontact@gmail.com
Website: www.zenclik.com
Zenclik is the commercial name used for the online sales activity.
These Terms govern the conditions applicable to the purchase of the products marketed through Zenclik.
Zenclik may modify, update or remove products from the store when necessary, ensuring that the published information remains up to date.
The characteristics, images, prices and availability of products are shown in the store before placing the order.
Purchases on Zenclik are intended for people over 18 years.
When placing an order, the customer declares that they have sufficient legal capacity to enter into a purchase contract.
Zenclik may cancel an order when there are reasonable grounds to consider that the person making the purchase does not meet the applicable age or legal capacity requirements.
Zenclik will ensure that product information is correct, clear and up to date.
Product images are for illustrative purposes only, and there may be small differences in color, finish or appearance depending on the device used to view the store or the product's characteristics.
When a product has specific characteristics, relevant warnings or usage instructions, these will be indicated in the product's corresponding information or in the documentation that accompanies it.
Zenclik cannot guarantee the permanent availability of any product.
Product prices will be those indicated in the store at the time the order is placed.
Unless expressly stated otherwise, prices are shown in euros (€).
Standard shipping costs will be free as indicated in the store.
Taxes, fees or other charges that are legally applicable will be shown or applied in accordance with the corresponding regulations and with the information available during the purchase process.
In certain international shipments, there may be taxes, customs duties or other charges whose application depends on the destination country. When legally required, these amounts will be the responsibility of the customer.
To place an order, the customer must select the product, enter the necessary data for delivery, and complete the available payment process in the store.
Before finalizing the purchase, the customer can review the selected products, quantities, delivery address, price and other relevant information.
The customer is responsible for providing correct and complete data, especially the delivery address.
Once the order is placed, Zenclik will send a confirmation to the email address provided by the customer.
Receipt of the order confirmation confirms that the request has been received. When applicable, the contract will be formalized in accordance with the applicable regulations and the conditions shown during the purchase process.
Zenclik accepts the payment methods that appear available during the purchase process.
Payments made by card or other enabled methods are processed through the payment systems available on Shopify and/or through the corresponding payment providers.
Zenclik does not directly store customers' full bank card data when these are processed by the corresponding payment providers.
In the event that a payment transaction is rejected, not authorized or subsequently canceled, Zenclik may not process or cancel the corresponding order, while always respecting the rights that correspond to the customer.
Zenclik currently offers free standard shipping to destinations where this option is available.
The estimated delivery times and applicable conditions are explained in our Shipping Policy.
As a reference, for Spain the estimated approximate time is currently 6 to 12 business days, although this time is indicative and may be affected by logistics factors, availability, transport, customs, holidays or other circumstances beyond Zenclik's direct control.
The fact that a product is sent directly from a logistics provider located outside of Spain or the European Union does not modify the legal rights corresponding to the consumer against Zenclik.
Zenclik may use external logistics providers and operators to prepare and deliver orders.
In certain cases, the order may be sent directly from a provider located outside of Spain or